ORDER PROCESSING, SHIPPING & COSTS
Order processing
Orders are usually processed within 5 working days of receiving your order if we hold your piece in stock. Our website is up to date, so if you are ordering online, your piece(s) should be available. As you know, as hand makers, it may take up to 6 weeks to make your piece if we need to create it from scratch, but we will keep you in the loop!
All orders are made and dispatched from our atelier on the farm, Linlithgow, Scotland.
Shipping info and costs..
We really don’t like the shipping and insurance costs and so we share these costs as much as we can with you.
UK
Vat is included in the sale price in £ sterling
All UK orders are usually sent out with Parcel Force express24. They are fully tracked and will need to be signed for. The buyer will receive a shipment confirmation email with the shipping tracking number. Delivery normally within 24 hours. Items are insured. The usual delivery times are 7am - 7pm depending on the courier used. If you are not at home a calling card will be left at your address telling you how to arrange a re -delivery for your order.
Shipping costs:
Orders up to £299 - £11.95
Orders over £300 - Free
EUROPE and Brexit
Please note that 20% VAT is already deducted at checkout for all of our international customers including those from Europe post Brexit.
Depending on the trade agreement the UK has with your country, you are most likely to pay taxes and duties when the pieces enter your country. Meeting these costs are the responsibility of the buyer. LINDSAY GIRVAN is not responsible for payment of this duty.
Customs, taxes and administration charges may apply and will be your responsibility. You will receive an invoice from the forwarding courier with details off the amount due. Please double check your spam folder regularly when waiting for your parcel. Please be aware that if your parcel sits in customs storage for too long without payment, or if you refuse your parcel on delivery, it will be sent back to us. You will still be charged shipping and handling charges by the courier.
Only EU countries are affected post Brexit. Do get in touch before ordering if you need more info!
International orders will be shipped via international couriers, usually UPS, DPD, or Parcel Force, and are fully insured. The actual carriage costs remain the same - but the increased cost as the order size increases is a reflection of the insurance charges. We meet the customer half way with these costs! Expected arrival date for international orders is approximately 3-7 days from the confirmation date of your order and will need to be signed for. The buyer will receive a shipment confirmation email with the shipping tracking number have to sign for the package. The usual delivery times are 7am - 7pm depending on the courier used. If you are not at home a calling card will be left at your address telling you how to arrange a re -delivery for your order.
Shipping is non-refundable and paid by the customer.
Orders up to £299 £25 shipping and insurance cost
Orders over £300 Free
THE REST OF THE WORLD
Please note that 20% VAT is already deducted at checkout for all of our international customers.
International orders will be shipped via international couriers, usually UPS, DPD, or Parcel Force, and are fully insured. The actual carriage costs remain the same - but the increased cost as the order size increases is a reflection of the insurance charges. Expected arrival date for international orders is approximately 3-7 days from the confirmation date of your order and will need to be signed for. The buyer will receive a shipment confirmation email with the shipping tracking number have to sign for the package. The usual delivery times are 7am - 7pm depending on the courier used. If you are not at home a calling card will be left at your address telling you how to arrange a re -delivery for your order.
Shipping is non-refundable and paid by the customer.
Orders up to £399 £35 shipping and insurance cost
Orders over £400 Free