In the unlikely event you need to return something - please do just get in touch - we are a friendly bunch, and we will help you through the process!

More info below for the big read…..

Return Policy

If, for any reason the piece you ordered online doesn’t fit the bill, then we are happy to facilitate an exchange if you haven’t removed labels, worn the piece or washed it. Please inform us within 3 days of receiving your order and return piece or pieces to us within 7 days of receipt. We are sorry that we can’t accept the return of sale items and will only refund the cost of pieces in their original condition. The cost of returning pieces that are not in their original condition will be the buyer’s responsibility.

Please note that LINDSAY GIRVAN is not responsible for meeting the return shipping costs nor reimbursing any duty charged in the case of international purchases.

All sales are final after 7 days of purchase.

Returns and Refunds
You may return any item purchased online at lindsaygirvan.com within 7 days of the delivery date by following the instructions below:

  1. Email us at lindsay@lindsaygirvan.com. This will start the returns procedure. You will receive your unique returns number by email, which is required for us to process your return.

  2. Once you have received your unique returns number please make sure the item(s) you wish to return is in its/their original condition, tags and packaging included, otherwise we will be unable to approve your return and issue a refund.

  3. We will provide additional instructions by email to help you complete your return.


Once your return shipment reaches us, please allow up to 7 business days for your return to be processed. If your return does not meet the conditions detailed above, the item(s) will be sent back to you and your return request will be denied. Once your return has been approved and processed you will be issued a refund to the original form of payment and a Refund Confirmation email will be sent to you.

Lindsay Girvan takes full responsibility for the covering the cost of postage if the item is faulty in the following countries and areas:

United Kingdom, European Union, United States, Canada, Switzerland, Monaco, San Marino, Vatican City, Norway, UAE, Qatar, Japan, Hong Kong, Macau, Australia, Indonesia, South Korea, Malaysia, New Zealand, Philippines, Singapore, Thailand, Taiwan, Vietnam.

If you have any questions or concerns regarding our returns process, please Contact Us

For further information on the conditions for exercising your right to return, please see our Terms and Conditions

Return in person
If you prefer, please feel free to arrange to come to the on-farm atelier to return your goods for a refund or exchange. You will have the opportunity to explore the whole range. Please make sure you arrange a date and time prior to coming to the farm.

  • Make sure the items you wish to return are in their original condition, all tags and packaging included. We will check and confirm the condition of your items before processing a return on your behalf.

  • Put the items to be returned into the original packaging and bring them to the on-farm atelier/shop with all forms included in your original shipment (order invoice, return form, etc.).

We aim to process returns on their arrival at the farm. You will receive a Refund Confirmation email once your return has been processed and your refund issued.